If you have attempted the steps described in this article. It may be possible that you have encountered a genuine bug in our site. Please reach out to us support nexusmods. What problems could I encounter? Downloads failing to start. Dynamic content e. An error message when attempting to log in or register an account.
Being logged out of the site frequently. Anomalies in page layout missing sections, blank sections, etc. Downloaded files may be given an invalid file extension. What should I try to resolve this? Troubleshooting your browser Try to replicate the problem you are having after doing each of the following. Use a different browser. This will help you work out if the problem is related to your primary browser or your PC configuration.
Try a private browsing session sometimes called incognito mode. Private browser disables some of your extensions and - in most cases - uses the default settings for security. Temporarily disable all add-ons you have installed in your browser.
If this works, try turning them back on a few at a time until it stops working again. This will help you find the culprit. If you are still having the same problem with add-ons disabled. Review your browser settings, specifically those concerning content and security. Troubleshooting your PC If no changes to your browser improve the situation, there may be an issue with something else on your PC causing it.
Please try the following: Review you anti-virus software. Some third party anti-virus solutions include additional "browser protection" which can manipulate the pages you are viewing. If you have this feature enabled, try disabling it. Attempt to replicate the error on a different device. In this section we'll be checking your maximum connection speed to each of our server locations.
For each of these links please stop all other downloads on your PC, click a link, allow seconds for the speed to stabilize, take a note of the speed, then stop the download and try the next one. EU Servers - Amsterdam , Prague. Worldwide - Premium CDN. If you're a Premium user, you have the ability to change to your preferred server in your Site Preferences. We'll need to grab a couple of download links to add to the troubleshooting post. If possible please locate two files, one that is under 20MB and another that is over MB.
Please download these files manually and retrieve the full download link from your browser example below. Next, we want to check the quality of the connection between your PC and our servers by performing a TraceRoute operation. To do this you'll need to:. Finally, you should create a new topic on the forums including the test results. If you like, you can use this format by copying it and replacing the sample data with your information:. I'm having download issues.
What can I do? In order to investigate download issues that have been reported to us, we require the following information in the report: Country: The place you're downloading from, please make sure you are not using a VPN when testing as this may make this information inaccurate.
Test download speeds: You'll need to try and download each of our test files in this article. Your download link: The link generated for you when downloading a file. TraceRoute: This is detailed information about your connection to our services, which allows us to identify any common stalling points.
To get the information required, please follow the troubleshooting steps below, there is a posting template at the bottom of the article: Understanding what is within our control We do our best to provide access to all mods for users all over the world, however we are sometimes hampered by conditions beyond our control.
The sense checks Before we get into the more advanced troubleshooting, it's important to cover the simple problems we often encounter which can be fixed with relative ease. Downloads don't start: You should consult our " Troubleshooting website issues " page. This is normally caused by a browser addon or privacy settings.
Make sure you stop any other downloads: We often find that users report issues while Steam is downloading a 40GB update in the background, which is hogging all your bandwidth. This can also happen with Windows Update and any other software which automatically downloads content.
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